Information Security

DLP Bank's Commitment to Security

First, know this: DLP Bank will never request personal information by email or text messaging including account number, passwords, personal identification information or any other confidential customer information.

We work with local regulatory and law enforcement departments to be certain any type of illegal activity is stopped as soon as possible. Your confidential information is protected by a multi-layer security system, and will continue to be proactive in implementing the best ways to keep it safe.

You may receive fraudulent emails designed to appear as though they are from DLP Bank. If you receive any email communications which request any type of personal or confidential information, don’t respond and don’t click any links listed on that email. These emails are not originated by DLP Bank. Never give out any information that the bank already has to any caller, texter, or email sender claiming to be DLP Bank. If you contact us we may verify the last 4 digits of your SSN to confirm your identity, but we will never contact you and ask for your full debit card number or SSN.

Immediately report any suspicious emails or websites to DLP Bank. 

If you suspect identity theft or have any questions regarding this notice, please contact DLP Bank.

To ensure security in your e-banking transactions and personal information, please be aware of the following guidance:

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Secure Your Log-In Credentials

  • Do not disclose ID, Password, or PIN
  • Do not store ID, Password, or PIN on the computer
  • Regularly change password or PIN. Avoid using easy-to-guess passwords such as names or birthdays. Instead, passwords should be a combination of characters (uppercase and lowercase) and numbers, with at least 6 digits

Keep Personal Info Private

Unless you trust the requestor, do not disclose personal information such as:

  • Address
  • Mother's maiden name
  • Telephone number
  • Social security number
  • Bank account number
  • E-mail address

Monitor your Transactions

  • Regularly check transaction history details and statements to make sure that there are no unauthorized transactions
  • Review credit card and bank statements for any errors or unauthorized transactions each month
  • Check for emails from merchants you do business with containing important information about transaction histories
  • Immediately notify the bank if there are unauthorized entries or transactions on your account

Ensure Websites are Secure

  • Beware of bogus or "look-alike" websites which are designed to deceive consumers. Before doing any online transactions or sending personal information, make sure that correct website has been accessed.
  • Make sure the website is secure by checking the Universal Resource Locators (URLs)
    • URL should begin with "https"
    • A closed padlock icon on the status bar in the browser should be displayed.
    • To confirm authenticity of the site, double-click on the lock icon to display a security certificate information of the site.
  • Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website, or by clicking a link to it from another website. That site – and hyperlink – may not be as secure
  • If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions online

Protect your Computer

  • Install a personal firewall and a reputable anti-virus software to protect personal computer from virus attacks or malicious programs
  • Ensure that the anti-virus software is updated and running at all times
  • Always keep the operating system and the web browser updated in order to protect against vulnerabilities
  • Use an updated anti-virus program when downloading a program or opening an attachment
  • Install updated scanner software to detect and eliminate malicious programs (Malware) capable of capturing personal or financial information online
  • Never download any file or software from unfamiliar sites or sources
    • Opening such files could expose the system to a computer virus that could hijack personal information, including password or PIN
  • Never click hyperlinks sent by strangers
  • Don’t fear cookies
    • A "cookie" is a small file that our website uses to enhance your online banking experience
    • No personal information or passwords are ever stored
    • DLP Bank has a strict Privacy Policy that protects your personal information
  • DLP Bank does not collect information about children under the age of 13, per the Children's Online Privacy Act
  • Log out of online banking site when computer is unattended
  • Log out of online banking when e-banking transactions have been completed
  • Clear the memory cache and transaction history after logging out from the website to remove account information to prevent stored information being retrieved by unwanted parties

Be Aware of Privacy Policies and Disclosures

  • Read and understand refund, shipping, account debit/credit policies, and terms and conditions
    • Look at the bottom of the home page, on order forms or in the "About" or "FAQs" section of a site to locate
    • If you’re not comfortable with the policy, consider doing business elsewhere
  • Before providing any personal financial information to a website, determine how the information will be used, protected, or shared with others

Other Internet Security Procedures

  • Don’t send any personal information, particularly password or PIN, via ordinary e-mail
  • Don’t open other browser windows while banking online
  • Avoid using shared or public personal computers for e-banking transactions
  • Disable the "File and Printer Sharing" feature on your computer if conducting banking transactions online
  • Contact DLP Bank to discuss security concerns or e-banking account issues

Mobile Banking Security Measures

  • Setup a phone passcode of at least 4 digits
  • Do not store sensitive information on the phone itself
    • If you must store confidential information on your device, ensure it is encrypted and password protected
  • Install anti-virus and/or anti-malware software on the device, if possible
  • Maintain secure channels and secure communication protocols (SSL) as often as possible
  • Ensure you set up remote wipe capabilities on your device so it can be located or wiped if lost
    • Example: Find My iPhone 

Identity Theft Protection

The Federal Trade Commission has provided important information on identity theft. Visit their site to learn more about the effects of identity theft and how you can better protect your sensitive information. 

Safety with ATMs

  • Use ATMs that are familiar or in well-lit locations where you are comfortable
  • Have your card ready before approaching the ATM to avoid going through the wallet or purse to find it
  • Do not use ATMs that appear to have been tampered with or otherwise altered
    • Report such condition to the bank
  • Memorize you card’s personal identification number (PIN) and never disclose it with anyone
    • Do not keep PIN or passwords in the wallet or purse
    • Never write them on the cards themselves
    • Avoid using easily available personal information like a birthday, nickname, mother's maiden name or consecutive numbers
  • Be mindful of "shoulder surfers" when using ATMs or POS terminals. Stand close to the ATM/POS and shield the keypad with hand when keying in the PIN and transaction amount.
  • If the ATM is not working correctly, cancel the transaction and use a different ATM. If possible, report the problem to the bank.
  • Carefully secure card and cash in the wallet, handbag, or pocket before leaving the ATM or POS terminal.
  • Do not leave the receipt behind. Compare ATM receipts to monthly statement. It is the best way to guard against fraud and it makes record-keeping easier.
  • Do not let other people use your card. If card is lost or stolen, report the incident immediately to the bank.

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