Online Banking Agreement

Online Banking Agreement

Community State Bank Online Banking Agreement

This agreement states the terms and conditions that apply when you use Community State Bank's Internet Banking service. These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you may obtain from us. You must also follow all of our instructions and procedures applicable to the services covered by this agreement. "You" and "your" mean each person who establishes an Internet Banking Customer Account with us or who uses or is authorized to use an Internet Banking identification number and password or other means of access we establish or approve. The term "Internet Banking" means our service that allows you to, transfer funds, access accounts, obtain information and perform other transactions over the Internet by use of a personal computer and modem and/or other means we authorize or allow.


Virus Protection

Community State Bank is not responsible for any electronic virus or viruses that you may encounter. We encourage our customers to routinely scan their PC and diskettes using a reliable anti-virus product to detect and remove any viruses found. An undetected or unrepaired virus may corrupt and destroy your programs, files, and even your hardware. Additionally, you may unintentionally transmit the virus to other computers.



Recommended Browser Version(s)

  • Netscape 4.7 or Higher
  • Internet Explorer 5.0 or Higher
  • Mac Internet Explorer 4.50 or Higher

Customer Number and Password

To access our Internet Banking service, you must use your customer number and password that you create. Anyone to whom you give your customer number and password will have full access to your accounts even if you attempt to limit that person's authority.


Because this information is used to access your accounts, you should treat it as you would any other sensitive personal data. You should carefully select a password that is hard to guess. Always keep your password safe. Memorize your password and never tell it to anyone. Change your password frequently.


Internet Access Account(s)

You may not transfer funds from any account that requires more than one signature for withdrawals. You must be an owner or authorized signer on each account you wish to access.

No Signature Required


When using these services to conduct banking transactions, you agree that we may debit your account to complete banking transactions, or honor pre-authorized debits you have not signed.


Joint Accounts

The provisions of this "Joint Accounts" section apply if your accounts subject to the services with us are jointly owned. Each of you is jointly and severally obligated under the terms of this Agreement as well as the original Account Agreement(s) governing your joint accounts. Each of you acting alone may perform transactions, obtain information, terminate this Agreement or otherwise transact business, take actions, or perform under this Agreement. We are not required to obtain the consent of, or notify either of you of actions taken by the other. However, each of you will only be permitted to access accounts for which you are an owner or authorized user. Each of you individually releases us from any liability and agrees not to make any claim or bring any action against us for honoring or allowing any actions or transactions where the person performing the action or transaction is one of you or is otherwise authorized to use your Community State Bank Internet Banking service, harmless from and against any and all liability including, but not limited to, reasonable attorney fee(s) arising from any such claims or actions.


System and Software

We shall not be responsible to you for any loss or damages suffered by you as a result of the failure of systems and software used by you to interface with our systems or systems and software utilized by you to initiate or process banking transactions, whether such transactions are initiated or processed directly with our systems or through a third party service provider. You acknowledge that you are solely responsible for the adequacy of systems and software utilized by you to process banking transactions and the ability of such systems and software to do so accurately.


Internet Banking Transactions

Our Internet Banking service is generally available 24 hours a day, 7 days a week. We only process transactions and update information on business days. Our business days are Monday through Friday. Any account transfers made on Internet Banking before 4:00 P.M. EST, Monday through Thursday and Friday before 6:00 P.M. will be posted on the same business day. Holidays when the bank is closed are not considered as business days.


The Internet Banking service will allow you to perform the following transactions:

  • Transfer funds from checking to checking
  • Transfer funds from checking to savings
  • Transfer funds from saving to savings
  • Transfer funds from saving to checking
  • Make payments from checking to loan accounts with us
  • Make payments from saving to loan accounts with us

You will also be able to:

  • View accounts information
  • View the current balance
  • View account history since your last statement
  • Download account information



Limits on Internet Banking Transactions

You must have enough available money or credit in any account from which you instruct us to make a payment or transfer. If any of your qualifying accounts are savings or money market accounts, certain types of withdrawals from those accounts, including payments and transfers, are limited. Federal law requires that an Account Holder make no more than six (6) transfers or withdrawals during any statement cycle. The kinds of withdrawals covered by this limitation are those made by means of preauthorized or automatic transfers and payments or telephone transfers. You also agree to the "Terms and conditions of Your Deposit Account Agreement" that you received when you opened your deposit account. You can request another one of these at the time you fill out your Community State Bank Internet Banking registration. Account balances may also differ from your records due to deposits, outstanding checks or other withdrawals, payments, or charges in process. A transfer request may not result in immediate availability because of the time required to process. If you have further questions please contact us at 904-964-7830, or email us at: isupport@communitystatebank-fl.com. Because e-mail is not a secure method of communication over the Internet, we recommend that you do not include all pertinent information (like your account number or social security number) in your e-mail. Please allow one business day for a bank representative to contact you.


Our Liability For Failure To Complete Payments or Transfers

If we do not complete a payment or transfer on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are exceptions.


We will NOT be liable, for instance:

  • If through no fault of ours, you do not have enough available money in the account from which a payment or transfer is to be made, or if the account has been closed or is not in good standing, or if we reverse a payment or transfer because of insufficient funds.
  • If your equipment or ours was not working properly and the breakdown should have been apparent to you when you attempted to conduct the transaction.
  • Natural disasters (fire, floods, tornados, etc.) or other uncontrollable circumstances prevent proper completion and delivery of the transaction.
  • If the money in the account from which a payment or transfer is to be made is subject to legal process, or other claims restrict the transaction.
  • If circumstances or persons beyond our control prevent, delay, intercept or alter the transaction, despite reasonable precautions that we have taken.
  • Other applicable laws and/or regulations that exempt us from liability.

Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account(s) or the transaction(s) you make if at least one of the following applies:

  • Where it is necessary for completing the transaction
  • In order to verify the existence and condition of your account for a third party such as a credit bureau or merchant.
  • If written permission is given to us by you.
  • In order to comply with government agency or a court order.

Collection of Information

Where website security is concerned, we employ state-of-the-art technology to keep your information secure. With regard to information collection, our software also requires that your browser accept cookies. A "cookie" is a way for web sites to recognize whether or not you have visited the site before, by obtaining a small piece of information that a web server can store on your web browser. This is useful for having your browser remember some specific information, which makes your on-line experience easier and more personalized. Cookies cannot be used to obtain data from your hard drive, get your e-mail address, or steal sensitive or personal information about you that you have not already explicitly revealed. You should know that we do not save this information-our cookies are deleted when you quit your browser.

Liability For Unauthorized Transfers


Tell us IMMEDIATELY if you believe your PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses to a minimum. You will not be liable to us for any unauthorized electronic transfers to or from your account if reported within two (2) business days of discovering the loss. However, you may lose no more than $50.00 if someone has used your code without your permission. If you believe your code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call, e-mail, or write at the telephone number and address listed in the next section.

Errors and Questions


In case of errors or questions concerning transactions done using Internet Banking, please do one of the following as soon as possible:

  • Telephone Community State Bank at 904-964-7830 or contact your Customer Service Representative at one of our conventient locations.
  • Write to Community State Bank, PO Drawer 460, Starke, FL 32091
  • E-mail us at isupport@communitystatebank-fl.com. Please include your name, address and a brief message as to what the problem might be. Because e-mail is not a secure method of communication over the Internet, we recommend that you do not include all pertinent information (like your account number or social security number) in your e-mail.

We must hear from you within 60 days after you receive the first statement or notification in which the error or problem appeared. Please include the following information:

  • Tell us your name and account number (unless you notify us through email).
  • Describe the error you are unsure about and explain why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount that you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.


If we determine that there was no error, we will send you a written explanation of our findings within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If a notice of error involves an electronic funds transfer that was initiated in a foreign location, or is a point of sale debit card transaction, the applicable time periods for action shall be twenty (20) business days in place of ten (10) business days, and ninety (90) calendar days in place of forty-five (45) calendar days.



Statements

Your Internet Banking transactions will be indicated on the monthly statements we provide or make accessible to you for your accounts. You agree to notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on a statement, or statement information.


By signing up for Internet Banking, you agree to accept your statement electronically. You will be provided an email notice telling you that your statement may be viewed. This email will contain a link to a secure website where you may enter your user name and password to retrieve your statement. This statement will be in a PDF format and may be printed from your computer.


Notice of Your Rights and Liabilities

Each of you agrees, for yourself, to the terms of this account and the schedule of charges that may be imposed. You authorize us to deduct these charges as accrued directly from the account balance. You are liable for all transactions that you or any of you make or authorize, even if the person you authorize exceeds your authority. If you have given someone your Internet Banking User ID and PIN, you must change your PIN or other means of access or take additional steps to prevent further access by such person.

Service Fees


There are no fees currently for accessing your accounts through Community State Bank's On-Line Banking. However, fees, as described in the applicable product or account disclosure or Community State Bank's Fee Schedule, may apply to services ordered on-line and to transfers from a loan account. Please note that your Internet Service Provider and/or phone company, depending on the arrangement you have established with them, may assess fees.


Governing Law

This Agreement is governed by the laws of the State of Florida, including the applicable provisions of the Uniform Commercial Code and all applicable federal laws and regulations.

Children's Online Privacy Protection Act


We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize that protecting children's identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and the parents.

Amendments to This Agreement


Terms and conditions of this agreement may be amended in whole or part at any time with thirty (30) days written notification prior to the change taking effect. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. Amendments or changes to the term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive use of service, or increased liability to you.