DLP Bank’s upgraded technology system is now live! As a DLP Bank customer, you now have access to a range of technology enhancements that will make managing your finances easier than ever. These features include mobile banking, remote deposits, new and improved bill payment, and more. As a reminder, these changes are purely technological and will not affect your accounts or their settings in any way.

If you encounter any issues or need assistance with the app or other banking services, all branches will be open from 8 a.m. to 6 p.m. through April 12 to offer help. You may also call any branch location, and a customer service representative will be happy to assist you.

Important Notes: 

• Online banking login: use your current online banking credentials to login to the new platform.  tYou will be prompted to review & accept a disclosure. You will then authenticate that the credentials entered belong to you, by providing the following information:
  • Date of Birth (YYYY-MM-DD)
  • Residential Zip Code
  • Social Security Number
  • Authentication Code: select voice, text, or email delivery to their contact information as listed in BANK’s systems. 
  •  After successfully validating, you will be asked to confirm or change your username & create a new password using the criteria below.

Username requirements:

• •6 – 24 characters
• Not case sensitive
• Cannot begin with special characters
• Cannot contain spaces

 Passwords requirements:

• 8 – 32 characters in length
• At least 1 upper case letter
• At least 1 lower case letter
• At least 1 number
• At least 1 special character: ! @ # % $ ^ & * _ + - = ( ) [ ] { } \ : ; , . / ?

• Do I have to set up my bill pay all over again?
  • No: payees, scheduled payments, & history will be available in our new digital banking platform.
• Do I have to set up my scheduled and recurring transfers all over again?
  • No, all recurring and scheduled transfers should be available in our new digital banking platform.
• What about alerts?
  • Yes, alerts will need to be reestablished in the new digital banking platform.
• Will my old app still work?
  • No, you will need to visit the App Store or Play Store to download the new version:
    • Apple App Store / iPhone: DLP Bank
    • Google Play / Android: DLP Bank

We sincerely appreciate your patience and understanding throughout this transition period. We hope you enjoy these technological enhancements and look forward to your feedback and continued support!