New Online Banking April 25th!
April 4, 2019
Re: New Online Banking Platform
Dear Valued Customer:
As part of our commitment to remain on the cutting edge of banking technology, we are pleased to announce that we are upgrading our online banking. Our new platform will help us continue to provide the level of banking service you have come to expect. The conversion to our new system will begin the morning of Wednesday, April 24, 2019 and will be completed by 5:00 PM, Thursday, April 25, 2019 (the “Conversion Period”).
In order to make the switch to our new online banking platform, we must temporarily limit the availability of some of our banking services during the Conversion Period. We sincerely apologize for the limited availability of these services during the Conversion Period. The affected services and temporary limitations are discussed below.
Online Bill Pay – There will be no new Bill Pay registrations allowed after Thursday, April 18th. We will take the Bill Pay interface offline for the Conversion Period at 7:00 AM, Monday, April 22nd. During this time, previously scheduled transactions will process as normal, but all new transactions will have to be created after the system is brought back up on Thursday, April 25th.
Scheduled Recurring Transfers – If you have Scheduled Recurring Transfers set up, they will be transferred over to the new system. Scheduling of any new transfers will be disabled at 3:00 PM on Tuesday, April 23rd. New scheduled transfers may be set up when the system is brought back online Thursday, April 25th. If transfers are scheduled to run during the Conversion Period, they will instead run when the system is brought back online Thursday, April 25th.
Alerts and Notifications – Alerts and notifications are unfortunately not able to be moved over. In order for your alerts and notifications to continue being sent to you, you will need to set them up in the new online banking platform once the system is brought back online Thursday, April 25th.
Electronic Statements – Electronic Statements will now be available through our online banking platform. Once you enter online banking and select to view your statements, you will be transferred to eDelivery to accept Terms & Conditions and view your statements. You will only be required to accept these terms and conditions the first time you access eDelivery. In the platform, you will be able to access up to 24 months of statements. If you are not currently enrolled in Online Banking, you will need to do so in order to access eDelivery and view your statements. This can be done once the system is brought back online Thursday, April 25th.
Mobile Apps – Our existing mobile and tablet apps will be removed from the Apple, Google, and Amazon app stores on Monday, April 22nd. You may continue using the apps you have downloaded until the system is brought down the morning of Wednesday, April 24th. Our new mobile and tablet apps will be available in, and may be downloaded from, the above-mentioned app stores on the morning of Thursday, April 25th. However, the new apps will not be active until the system is brought back online that day. You must log into Online Banking and change your temporary password before you will be able to access these new apps. Once you have changed the password in Online Banking, you will use the same username and password to access the apps.
Online Banking – As stated above, the conversion to our new system will begin the morning of Wednesday, April 24th, and will be completed by 5:00 PM, Thursday, April 25th. No new Online Banking registrations will be allowed after Thursday, April 18th. If you need to enroll after that time, you may do so on the new platform once the system is brought back online Thursday, April 25th.
When you first logon to Online Banking, you will be asked to input your current User ID and a temporary password assigned by the Bank. The Temporary Password for your account is your 5 digit zip code plus the last four digits of your social security number. Once you have entered this, you will receive an authentication code via text or phone call to the numbers on file. After completing the authentication process, you will be asked to change your Temporary Password to a new Password.
Your new Password must:
- Be at least 8 characters long.
- Contain at least one number and two alpha characters.
- Contain at least one special character (i.e. !@#$%^*,.<>).
- Contain at least one upper case letter.
- Contain at least one lower case letter.
Please know that your new Password will be case sensitive.
If you should have any problems logging into Online Banking after 5:00 PM, Thursday, April 25th, please call us at (904) 964-7830 and we will be happy to assist you.
We thank you for your business and look forward to meeting your ongoing financial needs.
President and CEO