DLP Bank is embarking on a transformative and exciting journey! Just like our recent name change and new branding, we are undergoing a system upgrade, which will allow us to improve our functionality and service, making DLP Bank an even better place to bank.
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What is involved with this system upgrade?
Also known as a “core conversion,” this upgrade involves the process of strategically transitioning our current operating system to an improved, more capable one. This transition will touch all of our internal bank processes. This is a big task; however, we have been working hard to plan, prepare, and deliver this exciting new technology for you, our customers.
What’s the benefit of this system upgrade?
Once the transition is complete, you’ll enjoy faster branch transactions, quicker account openings, and more online convenience.
How will this affect DLP Bank customers?
As a DLP Bank customer, there are a few things you should know. Some financial products and services will be impacted for a short period. Please note:
- All DLP Bank branches will be closed on Saturday, April 6.
- Online and mobile banking will be unavailable from 6 p.m. on Friday, April 6, through 8 a.m. on Monday, April 8.
- New debit cards will not be issued during this time; however, all existing debit cards will remain usable, and your new debit card will be mailed to you.
- Online banking access will be unavailable from April 5 through April 8.
- Any scheduled bill payments will be processed through April 4. Any payments scheduled for April 5 through April 7 will be processed on April 8.
- Online banking enrollment will pause from April 1 through April 8.
- If you anticipate needing to access bank statements during this time, please download them by April 5 or visit any branch to have them printed.
- All statements will be available online or via mobile banking beginning April 8, or you may visit a branch for assistance.
Will I still receive my monthly statement in the mail during the system upgrade?
Yes, all customers will receive paper statements during this time.
What will NOT change?
- Many bank-related items will remain unchanged during this system upgrade, including:
- ABA routing number
- Bank account numbers
- Rates
- Certificate of Deposit maturity dates
- Direct deposits
- ACH debits and credits
- Checks
- PIN numbers
- Debit cards
- Branch phone numbers
- Scheduled internal transfers
- The DLP Bank team that you know and love!
What WILL change after these technology system upgrades?
- Your bank statements will have a fresh new look!
- All branches will be open for extended hours the week following the upgrades. From April 8 through April 12, branches will be open from 8 a.m. to 6 p.m. to assist with any questions you may have.
- Help Desks will be set up at each branch location to assist you with downloading the new app, questions you may have, or to offer a smile and some hot coffee.
- DLP Bank online and mobile banking will have a fresh new look with new exciting features.
- Customers will be required to select a new password upon initial login after April 8. Usernames will remain the same.
- Mobile app users will need to download the new DLP Bank mobile banking app and set up Face ID or Biometrics.
- DLP Bank’s online banking URL will change to www.dlp.bank. Please visit this new site beginning April 8.
- You will be able to order checks through the online banking system or mobile app.
What services will be unavailable during the technology system upgrade period?
- From 6 p.m. on April 5 through 8 a.m. on April 8, the following will be unavailable:
- Branch locations
- Drive-up teller
- Online banking
- Mobile banking
- Bill Pay
- eStatements
- Customer service
The following will remain available during this time:
- Credit card use
- Debit card use (transactions larger than $500 will not be processed)
- ATMs (withdrawal amounts limited to $500)
- Night drop box
The following will have limited availability during this time:
- ATMs will have a limited withdrawal amount of $500
- Loan applications will not be funded until April 8 or later
- Debit card usage will be limited to transactions less than $500
If you have any concerns about having your cash needs met during this weekend closure period, please visit your preferred branch early.
Will direct deposits be affected during the closure period?
No, direct deposits will process as normal.
Will I be able to contact the branch during closure dates?
No, branches will be closed, and all personnel will be working hard to ensure all services are available for you first thing on April 8.
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